Operations
Site Manager
Full-time | 1 position
June 2022
3 Shifts: Days | Evenings | Nights
580 Industrial Park, Sylvania, GA
The Data Center Technician's role is responsible for providing front-line support for all colocation server machines.
This will require the candidate to be able to troubleshoot hardware and network issues, maintain a server room environment (cooling, power, and security), and provide friendly customer service and support in case of issues/events.
The focus of this position is to ensure a stable hosting environment and quick response to issues to minimize machine downtime.
• Install all new equipment.
• Troubleshooting equipment.
• Respond to and perform customer requests, i.e., uninstallation, installation, reboot, etc.
• Perform ethernet and fiber patch cabling for customers and internal teams.
• Perform Data Center security monitoring; routine visual inspections of the facility, ensure regulations are met and environment are maintained by the standards.
• Respond to and escalate equipment alarms.
• Perform routine server room clean-up.
• Maintain adequate supply levels for Ethernet patch cables, power cables, cooling fans, and other consumable components.
• Ensure all visitors to the facilities follow all health and safety regulations and protocols.
• Available for emergency on-call and shift work including midnights, weekends.
• Help create and/or provide feedback on Data Center procedures.
• Other ad hoc duties as assigned.
• University, College degree or technical training in IT, Computer Hardware, telecommunications, cabling infrastructure, or similar.
• Minimum 1-year experience in a fast pace IT field is required.
• Experience in data center operations is preferred.
• Knowledge of SSAE18 is preferred.
• PC Skills – working knowledge of MS Word, Excel, PowerPoint, and Google Apps.
• Basic to intermediate knowledge of routers, switches, and servers.
• Basic knowledge of power systems (RPPs, PDUs) cooling systems (HVACs, airflow dynamics).
• Persistent and self-motivated, proactive to learn and take on new responsibilities.
• Ability to work in a fast-paced environment with minimal supervision.
• Good problem-solving skills and ability to meet demanding time constraints.
• Ability to conduct and manage multiple projects and priorities.
• Excellent physical condition and flexibility to work shifts and overnight.
• Strong team player with the ability to influence/develop/maintain relationships with internal and external stakeholders.
• Individual contributor and is not responsible for leading or supervising others.
• High level of flexibility and responsiveness is required and work beyond standard hours might occur.
• The decisions made in this job have a considerable effect on clients’ uptime. Decision-making may also impact the stability of the environment.
• Problems and situations are different and require interpretation. Use of judgment is required to identify the most appropriate solution from several options using prior knowledge and experience.
• Requires the willingness to get experience in applying methods/procedures, which are well defined and straightforward, but with occasional deviations. Basic technical know-how is required.
• Working within a server room environment. Potentially high ambient background noise.
• Occasional physical lifting required. Lifting and moving around machines with a typical weight of 30 pounds and/or other accessories.
The above description is intended to reflect the primary functions of the job, however, it is not an all-inclusive listing. Further, the job description is subject to change at the discretion of management.
To apply, please send your resume to HR@BitCloudService.com or contact us below!
580 Industrial Park Road,
Sylvania, GA 30467
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